Terms & Conditions

Welcome to Advanced Mobility Care. By using our website, purchasing from us, or engaging our services, you agree to the following terms and conditions. Please read them carefully.

1. General Information

Advanced Mobility Care provides mobility aids including scooters, wheelchairs, walkers, walking sticks, and accessories.
We also offer wholesale supply and local delivery.
By placing an order, you confirm that the information you provide is accurate and complete.

2. Pricing & Payments

All prices are listed in Australian Dollars (AUD).
We reserve the right to change prices at any time without notice.
Payment must be made in full at the time of purchase unless otherwise agreed (e.g., wholesale accounts).
We accept payment methods as displayed at checkout.

3. Orders & Delivery

We offer local delivery within our service areas. Shipping times and costs will be displayed at checkout or confirmed by our team.
While we strive to meet delivery timeframes, delays may occur due to circumstances beyond our control.
Title and risk of goods pass to you upon delivery.

4. Returns & Refunds

Returns are accepted within 14 days of delivery if the product is unused, in original condition, and with proof of purchase.
For hygiene and safety reasons, some products (e.g., personal care items) cannot be returned.
Faulty or damaged items will be replaced or refunded in accordance with Australian Consumer Law.
To request a return, please contact us at advancedmobilitycare@gmail.com.

5. NDIS Support

We work with NDIS participants and providers to supply eligible mobility products.
All NDIS-related orders are subject to NDIS guidelines and approval.

6. Limitation of Liability

Advanced Mobility Care is not liable for injuries, damages, or losses arising from misuse of products.
All products should be used according to manufacturer instructions.

7. Governing Law

These terms are governed by the laws of New South Wales, Australia.

Refunds & Returns Policy

At Advanced Mobility Care, we are committed to providing high-quality mobility products that meet your needs. As many of our products are medical or personal-use items, we do not accept returns for change of mind. This policy helps us ensure the safety and hygiene of all our customers.

1. Faulty or Damaged Items

If your product arrives faulty, damaged, or not as described, please contact us immediately.
We will arrange a replacement, repair, or refund in line with Australian Consumer Law.
Photos of the fault/damage may be required to process your claim quickly.

2. How to Request a Return

Contact us at advancedmobilitycare@gmail.com with your order details.
Our team will guide you through the return process and advise the return address.
Please do not send items back without prior approval.

3. Refunds

Approved refunds will be processed to your original payment method.
Please allow up to 7–10 business days for the refund to appear in your account.
Shipping costs are non-refundable unless the return is due to a faulty or incorrect item.

4. Wholesale Orders

Returns on wholesale or bulk orders are handled on a case-by-case basis. Please contact us to discuss options.